FAQs

Answers You Need

Do you have a question? Looking for more information about the rental process, the services we offer, or the brands we carry? Check out our list of frequently asked questions below for some quick answers. If you still have a something on your mind, please reach out to a member of our team. We’ll be more than happy to get you the answers you need.

What is in your barbeque packs? - Our made to order barbecues packs contain cups, cutlery, skewers, trays, salad bowls, gastronorms and bunting.
Do you deliver? – Yes. Free delivery for orders over £50
Can we collect hired items? – Yes. Items can be collected from either of our local depots (Douglas and Foxdale).
Can we return hired items unwashed? – Yes. We request that any heavy soiling is removed before collection but all hired items are ecologically cleansed after rental. Items are subject to a deep cleanse to ensure that there are no harmful bacteria on the surfaces.
How much will we be charged for broken or lost items? – The cost of replacement items will be outlined in our hire agreement.
Do I have to pay a deposit for items rented? – No. For larger orders a discretionary holding charge may be applied.
How does the deposit scheme work? – The event’s customer pays a deposit for the cup which is refunded when the cup is returned. For commercial events, we recommend charging a minimum deposit amount of £2.00 per cup (We also provide signage).